At Aurora Coffee Hub, we take immense pride in the quality of our specialty coffee, fresh pastries, and curated brewing equipment. If you are not entirely satisfied with your purchase, we are here to help make it right.
1. Overview & Eligibility
Our refund and returns policy for retail items lasts 30 days. If 30 days have gone by since your purchase, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return:
- Your item must be unused, in the same condition that you received it, and in its original, undamaged packaging.
- You must present a valid receipt or proof of purchase.
2. Non-Returnable & Perishable Items
Because we serve fresh food and drinks, certain items are strictly exempt from being returned:
- Fresh Beverages & Hot/Iced Drinks: Any freshly prepared coffee or beverage cannot be returned. If there is an issue with how your drink was prepared, please let our baristas know immediately so we can remake it to your liking on the spot.
- Fresh Pastries & Food Items: Perishable food items, including our fresh pastries and baked goods (such as our date and raw cacao pastries), are non-returnable and non-refundable once purchased.
- Opened Coffee Bags: To maintain strict health and quality standards, we cannot accept returns on retail bags of coffee beans (whole or ground) if the bag’s freshness seal has been opened or tampered with.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
3. Refunds (If Applicable)
Once your returned retail item (such as unopened coffee beans or unused brewing gear) is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- Sale Items: Only regular-priced retail items may be refunded. Sale or promotional items cannot be refunded.
Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account or credit card statement again.
- Contact your credit card company and bank; there is often a standard processing delay before a refund is officially posted.
- If you’ve completed these steps and still have not received your refund, please contact us at info@auroracoffeehub.com.
4. Exchanges
We only replace retail merchandise or brewing equipment if they are defective, faulty, or damaged upon purchase. If you need to exchange an item for the same product, please send us an email at info@auroracoffeehub.com or bring the item directly to our coffee house.
5. Return Shipping & Drop-Offs
- In-Store Returns (Recommended): You can return any eligible retail item directly to our coffee house located at the 7th Circle, Amman, Jordan.
- Mail Returns: If you choose to mail your return, please ship it to our physical address: Aurora Coffee Hub, 7th Circle, Fahmi Hashem Street 16, Amman 11, Jordan.
- Shipping Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total.
- We highly recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned package.
Need Help?
For any questions, feedback, or support regarding your orders, please reach out to us at info@auroracoffeehub.com or visit us in person at our shop.